frequantly asked
questons

Got questions? Weâ€™ve got answers! Browse our FAQs to find information on orders, shipping,
returns, jewelry care, and more. If you need further assistance, feel free to contact our team.

Canâ€™t find your answer?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with aCustomer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for arefund to be issued.

Orders & Shipping
1. How can I place an order?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
2. Do you offer international shipping?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
3. How long does shipping take?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
4. Can I track my order?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
Returns & Exchanges
4. What is your return policy?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
5. How do I initiate a return or exchange?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
Jewelry Care
7. How do I take care of my jewelry?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
8. Is your jewelry hypoallergenic?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
Customization & Sizing
9. Do you offer custom jewelry?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.
10. How do I find my ring size?
If you have an issue or question that requires immediate assistance, you can click the button below tochat live with a Customer Service representative.